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Quillen ETSU Support
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  • ETSU Health: Citrix Setup
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    • Return to Home Page
    • ETSU Health: Citrix Setup
    • Ballad: EPIC Setup
    • Help Desk Call Options
Quillen ETSU Support
  • Return to Home Page
  • ETSU Health: Citrix Setup
  • Ballad: EPIC Setup
  • Help Desk Call Options

Drag and drop the white icon below to your desktop to create a help desk shortcut.

ETSU Health Help Desk

Drag and drop the white icon below to your desktop to create a help desk shortcut.

ETSU Health Help Desk
Hosted Citrix Information

Please Note: Personal Device Use

ETSU Health is not responsible for working on personal devices or liable if something happens to a personal device while on-site. Bringing a personal device on-site is at your own risk.

How-To: Self Help

ETSU Health: Citrix Setup

ETSU Health: Citrix Setup

ETSU Health: Citrix Setup

Ballad: EPIC Setup

ETSU Health: Citrix Setup

ETSU Health: Citrix Setup

Guest Wifi Setup

ETSU Health: Citrix Setup

Guest Wifi Setup

QETSU VPN Setup

Front Desk Software Setup

Guest Wifi Setup

Front Desk Software Setup

Front Desk Software Setup

Front Desk Software Setup

Other Setups

Front Desk Software Setup

Front Desk Software Setup

Approved Computers List

Approved Computers List

Approved Computers List

How to Protect your Data

MEAC Devices: If you are in one of the many clinics and your computer is on the QETSU network anything that you put in your "My Documents" while onsite will be automatically saved to our servers. This only applies to Windows devices anyone that has a Mac will need to make sure to take regular backups of saved data themselves. Since these Windows devices backup to our servers please refrain from storing personal documents and photos as to not fill up space on our servers.


ETSU Devices: If you are on an ETSU owned device that is on the ETSU network you will need to make sure that you are saving all of your data on the Q drive. Data that is not saved on that drive will be lost if there is a computer failure.


Note: It never hurts to make a  backup copy of your data onto a flash drive on a regular basis just in case something fails that is supposed to be backed up which is rare. Please do not back up patient data in this manner but if you have to make sure to put it in a secure place that no one has access to prevent a HIPAA breach.

EHR Information and Access

Find out more

ETSU Health Remote Support Tool

When requested by the help desk we can connect into your computer using the below link. Click the link and it should automatically start the download. Then run the tool that just downloaded it will take a few seconds but will pop up with a 9 digit code. You will give that to the person who is helping you with whatever issue you might be having.

Download Support Tool

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